Saia REV: Rapid, Expanded and Visible

This month, Saia launched REV, a company-wide inaugural designed to beforehand freight show done faster transit times, enhanced work capabilities, and greater shipment visibility.

REV, which stands for Rapid, Expanded and Visible, brings unneurotic a bid of strategical investments crossed the Saia web focused connected 3 halfway areas:

• Rapid: Faster transit times and enhanced guaranteed transportation offerings 

• Expanded: Broader logistics, expedited and last mile capabilities done Saia Logistics 

• Visible: Enhanced real-time tracking and lawsuit visibility tools designed to trim friction and amended transparency 

Together, these enhancements are designed to make a faster, much connected, and much seamless lawsuit acquisition portion reinforcing Saia's broader "It's a Yes" committedness to helping customers lick progressively analyzable proscription and logistics challenges.

The inaugural reflects increasing lawsuit request for greater speed, predictability, and transparency successful today's freight environment, arsenic good arsenic Saia's continued concern successful technology, web optimization and lawsuit experience.

Below, Saia Executive Vice President and Chief Customer Officer Ray Ramu discusses the reasoning down REV, however shipper expectations are evolving and wherever Saia sees the aboriginal of freight show heading.

Q: What changes are you seeing successful shipper expectations that led to the motorboat of REV?

Ramu:
REV is truly the culmination of a multi-year improvement for Saia. If you spell backmost to 2017, we had nary sum successful the Northeast. Customers were asking america for nationalist service, truthful we started investing heavy successful facilities, web enlargement and logistics capabilities to physique retired that footprint.

At the aforesaid time, lawsuit expectations person evolved significantly. Customers privation much visibility, much reliability, and little friction erstwhile they bash concern with a proscription provider. They privation partners that tin assistance lick progressively analyzable proscription challenges, not conscionable determination freight.

REV stands for Rapid, Expanded and Visible, and it's our mode of bringing those investments unneurotic nether 1 initiative. It's truly astir continuing to find much ways to accidental yes to customers.

Q: What does a large lawsuit acquisition successful freight look similar today?

Ramu:
Honestly, customers privation little friction. They privation freight picked up erstwhile it's expected to beryllium picked up, delivered erstwhile it's expected to beryllium delivered and invoiced correctly. They besides privation transparency passim the process.

A batch of the investments we're making are centered astir making proscription consciousness much seamless for the customer. Whether that's faster transit times, amended visibility tools oregon expanded work capabilities, the extremity is truly to simplify the acquisition and region uncertainty.