Justin Pope, The Motley Fool
Tue, April 28, 2026 astatine 9:15 AM CDT 4 min read
Alex Chriss began his tenure arsenic CEO of PayPal Holdings (NASDAQ: PYPL) successful the autumn of 2023. Chriss came implicit from Intuit, and investors hoped that helium would respire caller beingness into 1 of the oldest fintech companies.
Despite unveiling immoderate caller ideas and pushing PayPal to rethink its idiosyncratic experience, PayPal seemingly didn't spot results rapidly enough. In February, PayPal announced it had replaced Chriss with Enrique Lores, stating the institution had been dissatisfied with advancement implicit the past 2 years.
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Investors person endured years of miserable show from PayPal stock, and shares person dropped to little than 10 times net today. Is it yet clip to look for a turnaround, oregon is PayPal's debased valuation a trap waiting to ensnare your capital?
Failure to physique astir a strong, but stagnant, bequest concern
PayPal is inactive 1 of the astir salient fintech brands, with astir 439 cardinal progressive users arsenic of the 4th fourth of 2025. This is measured arsenic anyone with astatine slightest 1 transaction implicit the past 12 months. The institution offers assorted outgo products and services, including branded and white-labeled outgo processing (Braintree), and it owns Venmo, the fashionable peer-to-peer outgo app.
But PayPal has arguably go a stale brand. Apple and Alphabet person go large competitors successful the mobile payments abstraction with Apple Pay and Google Pay. Buy Now, Pay Later companies, specified arsenic Affirm and Klarna, person go progressively fashionable with young consumers. This has shown up successful the numbers. Sure, 439 cardinal progressive users is simply a lot, but PayPal had 435 cardinal astatine the extremity of 2022, truthful determination isn't overmuch idiosyncratic maturation happening.
PayPal leaned into advertizing and a marque refresh nether Alex Chriss, but PayPal's branded checkout maturation slowed drastically successful the 4th fourth of 2025. Branded online checkout maturation slowed to 1% successful the quarter, down from 6% successful the 4th fourth of 2024. Branded experiences arsenic a full slowed to 4% maturation from 8% successful the aforesaid 4th of the anterior year.
The momentum nonaccomplishment apt factored into PayPal's determination to determination connected from Alex Chriss.
Why investors whitethorn privation to amusement restraint present
PayPal banal is simply a spot of a conundrum for investors. If you look backward, PayPal has continued to turn its apical and bottommost lines contempt each the worries implicit competition.

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