BofA Reinstates ServiceNow at Buy: The Workflow Giant Built for the Agentic AI Era

1 hour ago 1

David Moadel

Mon, May 18, 2026 astatine 10:25 AM CDT 3 min read

Quick Read

ServiceNow (NOW) received a Buy standing and $130 terms people from Bank of America (BAC) connected May 18, with the steadfast arguing that the workflow level is uniquely positioned to service arsenic the power operation for autonomous agents crossed IT, employee, and lawsuit workflows.
Bank of America is betting that system-of-action platforms triumph the agentic AI era, positioning ServiceNow arsenic a beneficiary alternatively than a unfortunate of AI disruption successful endeavor software.
The expert who called NVIDIA successful 2010 conscionable named his apical 10 stocks and ServiceNow wasn't 1 of them. Get them present FREE.

Bank of America (NYSE:BAC) reinstated its sum of ServiceNow (NYSE:NOW) with a Buy standing and a $130 terms people connected May 18. The telephone frames the workflow bundle person arsenic a wide AI beneficiary, adjacent arsenic Bank of America reinstated Salesforce (NYSE:CRM) astatine Underperform connected the aforesaid day. For prudent investors, the divided telephone matters: Bank of America is betting that the system-of-action furniture wins the agentic AI era.

ServiceNow banal has endured a brutal stretch, with NOW shares falling 36% twelvemonth to day (YTD) done May 15, adjacent arsenic the broader bundle radical stabilizes. That setup is precisely wherefore this reinstatement matters now.

Ticker

Company

Firm

Action

Old Rating

New Rating

Old Target

New Target

NOW	ServiceNow	Bank of America	Reinstated	N/A	Buy	N/A	$130

Analyst Ratings

The Analyst's Case

Bank of America's thesis is straightforward: portion AI disrupts the bundle landscape, ServiceNow stands to payment from, alternatively than beryllium replaced by, caller AI solutions. The steadfast argues that ServiceNow's workflow entrenchment "uniquely presumption it to benefit" from autonomous agents deployed crossed IT, employee, and lawsuit workflows.

The expert who called NVIDIA successful 2010 conscionable named his apical 10 stocks and ServiceNow wasn't 1 of them. Get them present FREE.

Autonomous agents request determination to run and a strategy of enactment to coordinate tasks, approvals, and data. ServiceNow's Now Platform progressively serves arsenic that power operation for endeavor customers.

The opposition with Salesforce is telling. Both vie successful agentic AI, yet Bank of America sees ServiceNow's workflow moat arsenic much durable than Salesforce's CRM-centered Agentforce play.

Price Target

Company Snapshot

ServiceNow, led by CEO Bill McDermott, sells the Now Platform for endeavor workflow automation, with AI products including Now Assist, Workflow Data Fabric, and the precocious acquired Moveworks. The institution carries a marketplace headdress of astir $98 billion, with trailing gross adjacent $14 billion.

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