Chick-fil-A shifts non-traditional outlets to owner-operator model

American fast-food edifice concatenation Chick-fil-A plans to overhaul the mode it runs galore of its non-traditional outlets.

The institution is moving distant from licensed arrangements connected assemblage campuses and akin sites successful favour of an owner-operator structure.

The modulation volition beryllium carried retired during the aboriginal 2020s and volition not impact locations successful airports.

Each edifice covered by the displacement volition beryllium reviewed individually, successful consultation with existing licence holders and field administrators.

In a statement, the institution said: “At Chick-fil-A, our committedness to present an exceptional lawsuit acquisition is astatine the bosom of everything we do. As we look to the future, we are evolving our strategy astir non-traditional restaurants to align with our section ownership franchise model.

“Over the adjacent respective years, we volition enactment towards converting galore of our licensed locations to owner-operator-led restaurants to widen our proven exemplary of section ownership and assemblage engagement.”

As field and different non-traditional outlets transportation to the owner-operator framework, customers volition beryllium capable to usage the chain’s existing technology.

The solutions encompass its mobile app and Chick-fil-A One rank programme.

Staff moving astatine these restaurants nether the caller exemplary volition beryllium eligible for Chick-fil-A’s Remarkable Futures assistance programme.

The institution noted: “We are excited astir this adjacent section and judge our section ownership concern exemplary volition let america to service and attraction for guests and widen the large nutrient and hospitality of Chick-fil-A successful much places, for galore years to come.”

In August 2024, Chick-fil-A unveiled its archetypal elevated drive-through restaurant, a caller conception designed to heighten work efficiency.

Located southbound of metro Atlanta, the installation features a nutrient transportation strategy with 4 drive-through lanes and a conveyor loop that transports meals straight from the room to the customer.

"Chick-fil-A shifts non-traditional outlets to owner-operator model" was primitively created and published by Verdict Food Service, a GlobalData owned brand.

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